Privacy Policy

1. Application of this Privacy Policy

This Privacy Policy describes how Top Gear Auto Service treats personal information we collect from or about you both offline and, on the websites, and apps where this Privacy Policy is located or referenced (collectively, "websites").

If you are a California resident, see Section 7 for information provided pursuant to the California Consumer Privacy Act, including how to request that we not "sell" or "share" your personal information.

We collect information from and about you in various ways online and offline. Top Gear Auto Service (and those who perform services for us online and offline) collect, receive, and develop several categories of personal information about you depending on the nature of your interactions with us, including:

Identifiers and contact information; Demographic Information. For example, we might collect your name, phone number, email address and social media information. We will collect your usernames and password information if you create an account on our website as well as personal and information you submit to make an appointment. If you visit our physical locations for goods or services, we may collect your government issued identification, such as your driver's license, and other information from automotive title, registration or insurance documents. We may also collect your zip code and information like your gender and age.

Vehicle information. If you are visiting an automotive service center in person or request service for your car, we may collect information about your vehicle, like the VIN number, make, model and year, mileage, condition and any other information about your vehicle relevant to your service.

Information you submit or post. For example, we collect the information that you provide when you contact us, complete surveys, make posts, respond to emails, communication sent through chat, text (SMS) or other channels, if any, and the information you provide when you register with us.

Device, internet, and network activity information. When you use our website, we may collect information about the browser you are using and your IP address. We might look at what site you came from, or what site you visit when you leave us.

Location information. This may include your precise location. We may collect this using different types of technologies, including GPS and Wi-Fi.

Commercial and preference information. We collect information about your purchase history and your response to our promotional activities.

Payment information. We collect your credit card and other payment card details in a tokenized format and bank account information if you make a purchase or apply for a credit line.

Audio/Visual information. When you visit our facilities, we may capture or collect photographs and record audio and video (including using CCTV cameras and other technologies). We may also record audio during customer service calls.

2. How We Use Information

We use information as described in this Privacy Policy.

We use information to provide services, fulfill orders and process transactions.

We use data you provide to evaluate, study, innovate, and enhance our offerings. Your information may help us refine our website, services, and products. Furthermore, we could utilize your details to customize your interaction with us and our services and for research and development purposes.

We use information you provide to assist you and address your questions and concerns. For instance, we may use this data to remind you of appointments or upcoming payments.

We use data for security and safety purposes. Your information might be used to safeguard our organization or other customers or to defend our websites and services from bad actors, cyber threats or fraudulent transactions.

We use the data you provide for marketing and promotional activities. For instance, we may share details regarding our products, services, and promotions with you. For the avoidance of doubt, we will not send you promotional messages by text message unless you opt-in to such messages, and you will be afforded an opportunity to unsubscribe at any time.

We utilize data to fulfill our responsibilities, manage our online and offline services and carry out administrative functions.

We use information to communicate with you about your account, our relationship, your feedback, and this Privacy Policy.

We use information as otherwise permitted by law or as we may notify you from time to time.

3. We collect information in different ways

From you Directly. We collect information from you when you register with us, sign up for online services, or sign up for newsletters and promotions. We also collect information if you make a purchase or contact us.

From your Devices. We use tracking tools like cookies, web beacons, pixels, tags, and other technologies. We do this on our websites, services, ads, and in emails that we or our partners send to you.

From others. Other parties may give us personal information about you. These other parties might also include business and marketing partners.

Combining Data Sources. We combine information that we have collected offline with information we collect online. We may combine information we get from another party with information we already have.

4. Sharing Information with Third Parties

Affiliates and subsidiaries. We may disclose personal information about you to our affiliates and subsidiaries pursuant to the purposes described above in Section 2.

Vendors and service providers. We work with third party service providers to provide online services such as website or application development and hosting, maintenance, credit card processing, research and analytics, marketing, customer support and data enrichment and other services.

Advertising and marketing partners. We may share your personal information with our third-party advertising partners to provide ads that we think may interest you. However, mobile information collected for text (SMS) communications will not be shared or sold to third parties or affiliates for marketing purposes.

To comply with legal obligations. We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws.

To protect and enforce our rights. We also reserve the right to disclose your information in order to take precautions against liability, protect ourselves or others from fraudulent or unlawful activity, or protect our property or other legal rights.

In case of merger, sale, or other asset transfer. Information about our customers may be disclosed and transferred to an acquirer or successor as part of any potential or actual merger, acquisition, or sale of assets.

With your consent. We also may disclose your personal information as described at the time the information is collected, or in any other manner to which you consent.

5. Your Choices About How We Use Your Information

You can opt out of receiving our marketing emails by following instructions in any promotional message you get from us.

Even if you opt out of getting marketing/promotional messages, we will still send you transactional messages. These include responses to your questions. It may take up to ten (10) business days to process email unsubscription requests.

6. Not For Children

Our website is meant for use by adults and children may not use our website or services. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us at topgearautoservice23@gmail.com. Please mark your inquiries "COPPA Information Request."

7. Your California Privacy Rights

If you reside in California, you have the right to ask us one time each year if we have disclosed your personal information with third parties for their direct marketing purposes.

PRIVACY NOTICE FOR CALIFORNIA RESIDENTS

This PRIVACY NOTICE FOR CALIFORNIA RESIDENTS supplements the information contained in this Privacy Policy and applies solely to residents of the State of California ("consumers" or "you").

I. Personal Information We Collect

Category	Examples
A. Identifiers	Name, address, phone, email, IP address, account name, vehicle information (VIN, year, make, model, mileage)
B. California Customer Records (Cal. Civ. Code § 1798.80(e))	Name, signature, credit card number, financial information, insurance policy number
C. Protected classification characteristics	Age, race, gender, disability, veteran status, genetic information
D. Commercial information	Records of vehicles, products or services purchased, purchase histories
E. Internet or network activity	Browsing history, search history, device identifiers, website interaction data
F. Geolocation data	Physical location data such as zip code, postal code, or IP address
G. Audio/Visual data	Recordings of customer service calls and video recordings at our facilities
H. Professional or employment information	Job history, experience, career-related information if you apply for a job
I. Education information	Education records if disclosed to obtain certain services
J. Inferences	Profile reflecting preferences, characteristics, behavior, attitudes
K. Sensitive personal information	Government identification, precise geolocation, citizenship status, race, ethnicity
L. Personal information you submit	Any information you provide when contacting us or posting on our website

V. How to Exercise Your California Rights

If you reside in California, you may request: Access/Right to Know, Deletion, Correction, Limit Use of Sensitive Personal Information, and Do Not Sell or Share.

California residents may submit a request by emailing us at topgearautoservice23@gmail.com.

8. Nevada Privacy Rights

If you are a Nevada resident, you can request that we not "sell" your "covered information" (as defined in applicable Nevada law). To make a request, email us at topgearautoservice23@gmail.com with the subject line "Nevada Do Not Sell Request."

9. Your Colorado, Connecticut, and Virginia Privacy Rights

If you are a resident of Colorado, Connecticut, or Virginia, you may request: Confirmation/Access, Deletion, Correction, Opt-Out of Targeted Advertising, and Opt-Out of Sale.

To exercise your privacy rights, please submit a request by emailing us at topgearautoservice23@gmail.com.

10. We store information in the United States

Information we maintain will be stored in the United States. If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This website is intended for the United States only and is subject to United States law.

11. We may link to Third Party Services

If you click on a third-party link, you will be taken to a service or platform we do not control. This Privacy Policy does not apply to the privacy practices of that service or platform. We are not responsible for these third parties or their practices.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data subject rights, please contact us:

By email: topgearautoservice23@gmail.com

By mail: Top Gear Auto Service, 225 South State Street, Orem, UT 84058

By phone: (385) 221-4308

13. Updating this Privacy Policy

From time to time we may change our privacy policies. We will notify you of any changes to this Privacy Policy by posting an updated copy on our website and any other means required by law. Please check our website periodically for updates.